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Privacy Policy

Last updated: March 25, 2026

This Privacy Policy explains how NeoEditFX, operated by Victor Grubbe (“we,” “us,” “our”), collects, uses, and protects your personal information when you visit neoeditfx.com(“Site”) or purchase our digital products.

1. Data Controller

The data controller responsible for your personal information is:

Victor Grubbe / NeoEditFX
Email: contact@neoeditfx.com

2. Information We Collect

Information you provide directly

  • Name and email address (when creating an account or placing an order)
  • Billing information (processed and stored by Fourthwall, we do not have access to your full payment details)
  • Communications you send us (support emails, contact form submissions)

Information collected automatically

  • Device and browser information (browser type, operating system, screen resolution)
  • IP address and approximate location
  • Pages visited, time on site, and referral source
  • Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and product updates
  • Improve the Site and our products
  • Analyze site traffic and usage patterns
  • Prevent fraud and abuse
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are in the EU/EEA, we process your data based on:

  • Contract performance, to fulfill your order and deliver Products.
  • Legitimate interest, to improve our Site, prevent fraud, and analyze usage.
  • Consent, for analytics cookies and marketing communications (where applicable).
  • Legal obligation, to comply with tax, accounting, and other legal requirements.

5. Third-Party Services

We share information with the following third-party services:

  • Fourthwall, commerce platform and merchant of record. Handles payment processing, order fulfillment, and sales tax. See Fourthwall's Privacy Policy.
  • Google Analytics (GA4), website analytics and traffic measurement.
  • Meta (Facebook Pixel), conversion tracking and advertising measurement.

These services may transfer data outside the EU/EEA. Where they do, they rely on Standard Contractual Clauses or other approved transfer mechanisms.

6. Cookies

We use the following types of cookies:

  • Strictly necessary, required for the Site to function (session, cart, preferences). These do not require consent.
  • Analytics, Google Analytics cookies to understand how visitors use the Site. Set only with your consent.
  • Marketing, Facebook Pixel cookies for conversion tracking. Set only with your consent.

You can manage cookie preferences through your browser settings. Disabling cookies may affect Site functionality.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with Products and support. Order records are retained for a minimum of 5 years to comply with tax and accounting obligations. You may request deletion of your data at any time (see Section 8).

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability (receive your data in a structured format)
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with your local data protection authority

For California Residents (CCPA/CPRA)

You have the right to know what personal information we collect, request its deletion, and opt out of the sale or sharing of personal information. We do not sell your personal information.

To exercise any of these rights, contact us at contact@neoeditfx.com. We will respond within 30 days.

9. Children's Privacy

The Site is not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 16, we will delete it promptly.

10. Security

We take reasonable measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. We encourage you to review this page periodically.

12. Contact

For privacy-related questions or requests, contact us at contact@neoeditfx.com.